Our Refund Policy

Food and Beverages

If for any reason you are dissatisfied with your food or beverage item, let us know and we’ll gladly remake it for you.

Gift Cards

You may return an unused Ohana Q Gift Card with original receipt by visiting us at our food trailer. Used or partially used Ohana Q Gift Cards cannot be returned.

Merchandise and Packaged Food and Beverages

You may return merchandise, packaged food or beverages within 30 days of your purchase with your original receipt. Refunds will be made in the form of your original payment, unless you have used or an Ohana Q Gift Card to make your original purchase.  For Ohana Q Gift Card purchases, your refund will be in the form of Ohana Q Store Credit.

Ohana Pack Orders

Ohana Pack purchases may be refunded upon written request submitted by email to [email protected]. Ohana Pack refund requests are permitted until the order deadline, which is 8 p.m. HST on the Monday preceding the order pick-up date. After the order deadline has passed, refunds, exchanges, or changes to the order are NOT permitted.

Use of Ohana Q Store Credit

Ohana Q Store Credit may be used at our food trailer, but cannot be loaded onto any app for additional value.

Last updated: November 1, 2020

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